Frequently Asked Questions:

1. How does it work?

EpicThrills grants exclusive access to EPIC adventures at members-only prices. Our team of adventure and travel experts seek out the most exciting and wildest adventures on the planet, negotiate incredible deals exclusively for our members, then deliver them fresh to your inbox each week.

2. How long do EpicThrills sales last?

Each offer is available for purchase for a period between 7-14 days. Inventory is limited so act fast! Sign in when the sale goes live to ensure availability and access to the best trip dates.

3. What happens after I make a purchase?

We'll send you a confirmation email shortly after you complete your purchase. After the entire sale ends, one of our representatives will contact you directly with any additional information you may need to fill out and return to the travel outfitter.

4. What if I misplace my confirmation email?

No worries, it happens. Go into the My Account section to your purchased items. Also, shoot us an email direct at support@epicthrills.com and we'll send you another one.

5. Are taxes and gratuity included?

All taxes and fees are either included in the displayed price or added at the time of checkout. Gratuity is typically NOT included as part of the packaging.

6. Is travel insurance included?

Travel insurance is not included in the purchase price, unless otherwise explicitly stated. EpicThrills highly recommends purchasing travel insurance prior to departing.

PAYMENT

1. When do you charge my credit card?

Your credit card will be charged within 24 hours of completing your purchase.

2. How can I redeem my rewards credits?

Any rewards credits earned on your EpicThrills account will be automatically deducted from your purchase price at the time of checkout. If you have any questions regarding your rewards credits, please contact us at support@epicthrills.com

SUPPORT

1. I’ve purchased a package and am encountering unexpected issues, what do I do?

Please contact EpicThrills' Customer Support support@epicthrills.com if this occurs. EpicThrills will monitor our outfitter relationships and try to respond proactively wherever possible. Your experience is our number one priority!

3. Can I change dates?

All purchases are final and non-refundable. Therefore we cannot guarantee other dates will be available. If you have no other option but to change your date, please contact the outfitter directly as they can determine openings for other dates more quickly. If you are experiencing trouble switching dates with your outfitter, please contact us directly at support@epicthrills.com. While we cannot promise anything, we will always work to find the best solution.

4. What if I am unhappy with the experience I ordered on EpicThrills?

While we work hard to ensure this doesn’t happen, we always want your feedback! Send your comments and thoughts to support@epicthrills.com.

6. My business is perfect for EpicThrills, how do I get in touch?

We’d love to hear from you! Please drop us a note at partners@epicthrills.com. Thanks for your interest.